If you have a complaint regarding the charity, please send an email to sales@pilgrimbandits.org
What will happen next?
- We will record and maintain the details of your feedback.
- We will acknowledge your feedback within two working days of receiving it.
- All complaints will be escalated to the Trustees to investigate.
- The Trustees will assess if there is organisational learning or if the complaint needs to be escalated.
- We will be open with our findings to all and endeavour to complete the investigation within 4 weeks.